Antonio Mallol Torralbo
Rail Operations Executive | COO / Head of Operations
Professional Summary
Senior Rail Operations Executive with 20+ years leading end-to-end transit operations in PPP environments. Proven at scaling service delivery from construction handover through steady-state operations, aligning asset performance, workforce, and commercial outcomes. COO-level leader experienced in operating model design, operational readiness, contract performance, and lifecycle optimization for complex rail systems.
Professional Experience
General Manager CTSM – Eglinton Crosstown LRT
ACS Infrastructure
January 2024 – Present | Toronto, Canada
- •Led the "Trial Running" & Operational Readiness strategy, coordinating daily with Operations Control Center (OCC)
- •Accountable for Service Availability, managing interface between Fleet/Infrastructure performance and SLA targets (~98% Availability)
- •Developed "Failure Recovery" Protocols and standard operating procedures (SOPs) for rapid asset restoration
- •Directed Emergency Preparedness Drills to validate Failure Management Scenarios and evacuation protocols
- •Managed Shadow Operations phase, overseeing handover of 25 stations and 19km of track to Live Operational Status
- •Chaired Safety Review Board, leading Root Cause Analysis investigations for high-potential incidents
- •Direct oversight of Yard Control Centre (YCC), Helpdesk and Equipment Control Desk
- •Manage contractual relationships with Metrolinx and key stakeholders
- •Lead maintenance and asset management for ECLRT, ensuring system reliability, safety, and regulatory compliance
Senior Consultant / Head of Fixed Assets
Boxfish Infrastructure Group Inc.
July 2019 – January 2024 | Toronto, Canada
- •Led Vehicle-Infrastructure Integration for Eglinton Crosstown, successfully mediating technical clashes between Fleet Manufacturer and Construction JV
- •Developed asset management plan for $20B network upgrade, ensuring assets met regulatory codes prior to operational handover
- •Collaborated with incoming Operator (Deutsche Bahn) to validate ConOps and Service Timetable
- •Delivered highly competitive maintenance bid (25% lower than estimates) by optimizing maintenance risk transfer model
- •Coordinated with Engineering & Safety to validate that all new fixed assets were designed to specifications for safe revenue service
Head O&M
Bechtel
July 2015 – March 2019 | Toronto, Canada and Reston, US
- •Established new O&M business line globally within Bechtel Infrastructure
- •Designed Operating Concepts (ConOps) for major global rail bids, defining staffing levels for Station Operations, Drivers, and Control Room personnel
- •Led multi-disciplinary teams across operations, control centres, and maintenance functions
- •Developed Bechtel's business plan and long-term strategy for O&M within infrastructure sector for North America, EMEA, and Asia Pacific
- •Trained and built up O&M team to support PPP and Delivery Partner projects
- •Oversaw all O&M proposals and rail system bids, holding full profit and loss accountability
- •Modeled Lifecycle Operational Costs, analyzing financial impact of headway changes, dwell times, and fleet utilization
Maintenance Director
Metro Ligero Oeste SA
September 2006 – July 2015 | Pozuelo de Alarcon, Spain
- •Delivered 99.5% Service Availability across Madrid light rail network (ML2 and ML3)
- •Reduced Round Trip Travel Time by 10 minutes by reducing technical "Headway Buffers"
- •Managed OCC Interface for Power & Systems, ensuring 24/7 traction power availability
- •Reduced "Service Affecting Incidents" by 30% implementing predictive intervention strategy
- •Achieved 35% reduction in initial Infrastructure Maintenance Budget after implementing self-performing strategy
- •Developed energy savings strategies resulting in 30% reduction of energy bill
Core Skills
Education
Executive MBA
IESE Business School
Campus Universidad Navarra, Spain • 2013
IESE is consistently ranked within the top 3 MBA in the world by the Financial Times
Executive MBA
International Lean Manufacturing Consulting
FH Ludwigshafen, Germany • 2006
Master in Mechanics, Industrial Engineering
Polytechnic University of Valencia
Spain • 2002